Start with the FAQ below. If you can't find your answer, email us - we read every message.
Yes. A Helm account lets your training, nutrition, and progress data sync across every device you sign in on, and survives app reinstalls. Sign up on the welcome screen with an email and password - verification is a one-time 6-digit code sent to your email.
Helm tracks a personal record for every exercise you log, using both your highest weight for any rep count and your best estimated 1RM. When a new set beats a previous best, Helm flags it with a PR badge automatically - no setup required.
Helm applies a Kalman filter and road-snapping to smooth GPS noise, but city canyons and tunnels can still confuse satellites. A few things that help:
If a single run has a bad track, you can delete it from the run history and the route data is removed with it.
Helm looks up barcodes via Open Food Facts (crowdsourced) and USDA FoodData Central. If a product isn't in either database yet, you can log it manually with custom calories and macros, and save it to your meal templates for next time. Future scans won't pick up that specific barcode unless someone adds the product to Open Food Facts.
Full Sail is Helm's paid tier. It unlocks advanced tools across strength, cardio, nutrition, and progress: barcode scanning, meet simulator with Wilks & DOTS scoring, pace keeper, split times, race predictor, progress photos, micronutrient tracking, workout templates, saved meals, and more.
Subscription duration, pricing, and any free trial terms are shown in the app at the time of purchase. Pricing varies by region.
Apple and Google handle Full Sail billing, so you cancel through them directly:
Cancelling disables auto-renewal. You keep Full Sail access until the end of the current billing period. No refunds for unused portions - Apple or Google may offer a refund directly at their discretion.
Yes. You can log workouts, runs, and meals with no internet connection - everything is stored on your device. GPS tracking during outdoor runs also works offline, since the location hardware in your phone is independent of any network. Your changes sync to the cloud the next time you're online.
Your data is encrypted in transit (HTTPS/TLS) and at rest on Helm's backend (Supabase). Row-level security ensures that each account can only read and write its own data - you can't see anyone else's, and no one else can see yours.
Helm has no ads, no behavioural analytics SDKs, and no third-party advertising partners. We don't sell or share your data. Full details are in the privacy policy.
Helm auto-detects CSV exports from Strong, Hevy, Fitbod, FitNotes, Strava, Garmin, MyFitnessPal, and Cronometer. See the full import walkthrough at helmfit.com/import.
To export your own data, go to the Account screen and choose Export Data. You can download everything as JSON (a full backup) or CSV (per category).
Go to the Account screen and tap Delete Account. Confirmation is required. Once deleted, all of your synced data is permanently removed from Helm's database, typically within 30 days. Local copies on your device are removed when you uninstall the app. Subscription records held by Apple or Google follow their own retention policies and are outside Helm's control.
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We read every bug report and reply within 3 business days.